We have done Christmas and Santa on the patio each year, at town square, at what was our favorite pizza spot, with all our friends. We booked a year in advance for this year. A week ago we were informed that they had sold our reservations to a party that was paying per person. Fine--but the kicker is they didn't give us an option to accept or decline this option. As a business owner, i understand that it's hard not to follow the money, but give the first party the option. It's unacceptable and one week before Santa. My kids were looking forward to this night forever and we will never be returning to this place. I will tell everyone this and i will never return to this restaurant. This is horrible customer service and rude.