Well the pool may be open but with loud profanity music playing where you can't even talk to the person next to you, and watching people leave after they asked the guys to turn their music down, and family's also leaving with their young children, and told the woman in the office in which she was to busy waiting on someone that showed many of us at the pool that Ashton reserve just isn't s family oriented place and doesn't care what goes on or happens, as long as they get your rent money. But if you do want to talk to a sales agent, Jill is very helpful and is the only one that I know of that tries her best and returns phone calls, and goes out of her way to make things right.