I got pierced here in October, and I was impressed with the piercings and customer service. 4.5/5 for that.
I came back today, at 5:45 on a Saturday (supposed to be open) intending to get more piercings except the doors are locked and the phone goes to voicemail... Its disappointing to have to commute 40 mins + to arrive to a closed shop with no sign or reason as to why it's closed during listed open hours. Maybe call before you try and come?