My hybrid bike developed a "hop", the back wheel was out of true and round. Called the shop and described the symptoms, they said they had about a 2 day backlog, I took it in, they found 2 broken spokes while I was there dropping off the bike and said it would be less than $20. Bike World called less than 2 hours later that my bike was fixed and the total cost was $19.63! The broken spokes were replaced, the wheel is true and the repair was done way FASTer than expected, I'm 5 star pleased. I will definitely use these guys again, I believe they cared about my bike and my wallet.