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  • Hubby and I make a trek to Vegas every summer to reconnect and just "be", stayed at The Wynn in June 2010 for the first time. STUNNING looks but lacking in service and security....check in took over an hour - we stood in 1 line and suddenly that line just closed leaving us and a few others ahead of us to go to the BACK of the line somewhere else. No explanation, nothing. Just ridiculous. The next day was our first visit to the pool. Very nice, but lots of unattended wild kids. Yes it's a free country but these kids were just nuts, running all over the place, splashing right where we were sitting. Sorry, but if I had to hear screamimg kids yell "MARCO...POLO" one more time I was going to lose it! We eventually had enough and just left the pool. On our way out I mentioned this to security (they have signs posted that children must be accompanied at all times). The guy just shrugged and said they'd "check into it" but he never left his seat. Not to be bitchy but when I'm on vacay I don't want someone elses kids in my face constantly. So we get back to our room and the security lock bar was turned to keep the door propped open so we were a little freaked but went inside and nothing appeared to be taken. I honeslty think after reading reviews on this site at a few places about theft issues of peoples rooms bring broken into that the housekeeping did this to allow somene else to come in and rob our room but we came back from the pool too soon (guess I SHOULD thank those unruly kids for that one).... we immediately called down to security who came up to our room and because nothing was taken that we could see, was indifferent and acted as it it was no big deal. He said he thinks housekeeping must have accidentally did that (seriously????) Why would security even do that, cmon'.... I called down to the front desk and explained what happened and asked to speak to the manager and was put on "perma-hold" so eventually hung up, I did eventually make contact with a manager (Tim I think) who was pretty indifferent about it as well. When something like that happens it sort of ruins your thoughts about a place regardless of anything else that may have been good. Will we return there? Doubtful, we're headed back to Vegas in May 2011 and am staying at The Palazzo.....
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