| rev:text
| - Since the moment i signed up for service 3 months ago, it has been nothing but a nightmare. 26.97 per month for 6 bottles of water and they provide the unit, sounds like a great deal to me. The rep drops off water every 2 weeks, so 3 bottles the first trip and 3 the second.Now if you dont put out 3 empties every time, you get charged for every extra full bottle they deliver. So before you know it, even though you may not need all of this extra water, they will continue to drop it at your door and charge you for it. Every time you have more than 3 bottles in your possession, you get charged 6 dollars for every extra full bottle and empty bottle that you forgot to put outside to be picked up. My bill for the past 2 months was anywhere from 50-80 dollars because they deliver more water than is needed. What they also dont tell you is that whatever moneys that is to be credited back to you from returning empties goes towards your water account ONLY, not back in your bank account. I finally had enough and called on July 26th to cancel and schedule pick-up of the unit and bottles for August 29th(today), i called back on august 7th to verify the cancellation and pickup date. I took off a day from work so i could be home during the hours of 8-5(what they give you) for pickup. I called an hour ago to double check and find out when my rep would arrive. Lady on the phone tells me there is no record of a pickup scheduled for today! There is a record of my cancellation but no pickup. She says she wants to schedule it for wednesday instead. I scheduled this a month in advance to insure i would be home because i work a lot and late hours. Also, she is only allowed to text the rep and request pickup for today. Next step, i askef for a supervisor...who does she transfer me to? The concierge! I tell him my dilema, he asks to put me on a "brief" hold. Finally another rep answers, not a supervisor and has no clue what my issue is so i, for the third time now, have to explain all over again. She looks in her system and sees oh yes, you were scheduled for pick up today but it got cancelled out somehow! She then sent out 3 emails (1 to her supervisor, 1 to my service rep and 1 to the service dispatch supervisor) to explain whats going on and that i need my pick-up scheduled for today and she will contact me once she receives a response. Were going on 30 minutes passing now and havent heard anything. So, to make a long story shorter, I will just conclude in saying that Sparklettes not only has horrible customer service but they do not know how to properly communicate with their customers or each other. The holding time is way too long to speak with a rep, the pricing is not consistent and they will do whatever it takes to make a quick buck! Would not recommend this service to anyone. I have never had to write this bad of a review, i am a benefit of the doubt kind of gal, but this took the ringer and tested my patience to the max. Two thumbs down!
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