I went here once not too long after it opened. The service was pretty slack but I think it was because they were really busy. Still, you would hope that they would swing by to let you know about how long the wait for food or service is. The menu is huge, which while it may seem like a plus it means a lot of the food is frozen or pre-prepared. I had some open faced beef sandwich. It was terrible and I could taste the freezer burn on it. And for being obviously frozen, it wasn't even hot! It was just warm. For about $15, this is a shame. I would never come here again, not even for drinks. There are plenty of other places to go where the quality is higher that are worthy of patronage. I think they do smoke their own ribs, but there is better barbecue out there.
Also a few months ago they had the fire department called on them because the grease trap in their smoker caught fire. To me, this indicates they don't care about cleaning their kitchen.