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| - I dined here last night with my family, a group of three adults and four children, and being a late Monday night with an empty parking lot, around 8:30 pm, my hopes were up for a pretty good meal fairly quickly. Boy was I wrong. First problem was that we ordered appetizers including a soup and salad, along with some cheese sticks and burger egg rolls. ALL of the appetizers took more than 35 minutes to come out. Mind you, it's not busy and I had to ask the server to go ahead and bring out the soup and salad as that should not take so long to do. The server, Jessica was ok, although she did seem a little new considering the unsure look on her face in most of her interactions with us. She seemed to being doing what she could to get the food to come out and even let us know that she was simply waiting on it, confirming the absurd amount of time for apps to come out. We also ordered three kids meals, which she could have asked us if we wanted to come out early, but with the amount of time the appetizers took, I doubt they would have. The cheese sticks came out served with salsa, which mostly messed that up, but the soup and salad was fine. Once the dinner finally came out most of the food was tasty and hot but it was too long awaited to thoroughly enjoy. My biggest complaint about the whole night is that the manager NEVER came over to ask us how our meal was or let us know about the delay. I'm pretty sure she was standing beside our table behind the bar for the whole duration of our meal, but the sloppy way she was dressed led me to believe she, perhaps was a bar back or busser. All this said to point out that the management at this location is way below acceptable, especially on a slow Monday night. Being in the industry, I know many ways this manager could have remedied the situation and improved my guest experience, but she honestly didn't even seem to care.
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