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| - I purchased the groupon for a 2 hour basic cleaning. According to the groupon, a basic cleaning includes the following:
"During basic cleanings, a pair of technicians sweep, mop, and vacuum floors, and scrub windows, blinds, and light fixtures. They clean and disinfect the entire bathroom and scour kitchen appliances, including the fridge, oven, and microwave"
I was not at all impressed with the service. The cleaners arrived late and left early. I asked them to clean the main living room, the kitchen, one bedroom and one bathroom. In the kitchen, they did not clean all appliances as stated. They left many spots uncleaned. The oven had sauce on it from when I cooked last night that they never cleaned and the counters were not cleaned well. In the bathroom, the floors were done but still very dirty. The living room and bedroom, the lampshades and the artificial plants were not dusted (as well as the wooden bed frame). The little they did dust was not done well - they did not move things - they just dusted around them. In the kitchen and living room they did not shake out the floor mats (they left one folded on a chair and the other was never moved). When I went to put the one on the chair back where it belonged after they had left it was dirty and made the floor dirty again as it was never brought outside and shaken out.
When I emailed them about the service, they said they would come again for free. I emailed them 3 times and called and it took them over a week to get back to me. When they finally did they said they could schedule something over a month and a half away. I have emailed them back several times since but still have been unable to set anything up. They have HORRIBLE customer service! They take FOREVER to get back to you and when they do they are vague and make it difficult to set something up! When they do show up they do a crappy job.
I will be contacting Groupon immediately advising them to never work with this company again. Go with someone else!
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