So I didn't stick to my vow of driving out of my way to Henderson because Desert VW is so close to my house and this was a warranty fix. But memories fade with time so I took my car the first week of June because of a radio issue. They fixed it but as soon as I got in my car I noticed scratches that were not there before. I pointed this out to the service adviser and they acknowledged it and said they would take care of it. They sent a repair person to my house but they were not able to fix it.
VW said they would order the part and let me know when it got in. Here's where the problem begins. Never received notification. So I called VW Care 800 number. All of a sudden my part is in the next day and now my car is fixed. So while I am happy they rectified they situation why would you scratch a customer's car in the first place, and I'm assuming hope they don't notice. Better service would have been to fess up and advise me of the error without me ever having to bring it to their attention. So adding a star to my one star review because more then a month later my radio dash looks like it did when I brought it in.