Transmission went out on our 2011 Honda Insight (a car we did not buy from Surprise Honda). However the 2+ years we had the car we did ant repairs and maintenance at Surprise Honda. We dealt with Eddie G over the phone and cia text, got the whole deal ready for us to just come down and sign. Eddie and his manager Dan were friendly, easy to talk to and honest. The finance director Emily is probably one of the most genuinely nice people we have ever encountered. She is good at her job but also recognizes people as people and not a dollar amount. Generally when you go to a car dealership it is never a pleasant experience. You're usually stressed out, annoyed, and would rather be anywhere else. We would recommend surprise Honda to anyone looking for a Honda vehicle. We will continue to be customers for many years with them.