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  • I stayed here with my fiancĂ© and two other friends for a rugby game on March 9th - March 11th. Very expensive $200 a night, but the location was great within walking distance from Starbucks, Denny's, Mc Donald's and much more. The reservations were made around a month in advanced for a two bedroom, non smoking with a fridge and microwave. I had called the day of check in because it was day light saving and we would be arriving around 2:00am since we were driving in from LA. The gentleman I spoke with assured me he would not give our room away. The staff was polite, however when we got to the room the cigarette odor was nearly unbearable, and there was no fridge or microwave. I called the front desk and he told me that they have given away the room I paid for and the only other non smoking room was a king bed which obviously would not work with four people. Realizing their error I was refunded the first night but still have to endure a room filled with smoke. I woke up with a sore throat craving fresh air. In the morning when I went to the free breakfast which consists of; bagels, hardboiled eggs, juice, coffee and muffins, I told the front desk women (different than the night before) I would not be sleeping in that room again and I would like the room that I paid for and expected. She said that was doable however the room would not be ready until the afternoon which was okay. I called multiple times to verify that the room was still available and saved for me since when I called only one time before it was given away. I was pleasantly surprised when I arrived at the new room. It was exactly what I was expecting. Completely different than the room the previous night. It had a nice note on the bed, fresh smelling room with perfectly displayed sheets but I still di not get my fridge or microwave. If this was the original room I had received I would have given a much higher review. Staff was very generous in refunding me due to the over booking error but I would not stay here again by choice simple due to the experience on the first night, however if it were the only option I would request and call many times to make sure I received a non smoking room! That was really the biggest negative, who in 2018 still allows smoking in hotel rooms. Overall it was a 5/10 and I would not stay here again if I had a choice.
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