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| - I have owned Mazda vehicles since 2003. I can not, in good conscience, ever... EVER... recommend Rohrich as a dealer.
You would have to be the ideal ignorant consumer that walks into a showroom and pays sticker price on the first car you see to really believe that this dealership is not out to gouge you.
When I bought my first Mazda in '03, I went to Rohrich for the first time. After test driving the vehicle I wanted up at Billco in the North Hills, I went to Rohrich to see what kind of deals they had on a car I spec'd out. If Rohrich was the first dealership I had ever been to, I might have had a different perspective. But after getting first rate attention at Billco, I was shocked to have to wait (I was the only person in the showroom and there were at least three salespeople in the room), then I was insulted to overhear the manager later tell her salesperson who was helping me loud enough so that I could overhear outside of her office, "well, is he a buyer or a shopper? Is he buying today or not? Because I want to close up here."
Finally the salesman came back and said they didn't have a car like I wanted and that it didn't exist in the area, so I should take the one on their lot that wasn't at all what I wanted, had fewer options, and he wanted $3000 more than I was willing to pay.
The next week, I went to Moon Township Mazda and got exactly the brand new vehicle that I wanted (they located it at another dealer and had it shipped there) and I paid what I thought I should pay for it. No hassles, no runaround.
Jump ahead a couple years. I return to Rohrich Mazda to test drive an RX-8. Why would I do that? Because I didn't really care if I test drove one of their cars because I'd never buy it from them anyway. And their salesman was just as enthusiastic to tear into the car. The car had maybe 30 miles on it and he told me to redline it and take it to 80 in 2nd gear. Mind you, I actually own an RX-8 now and that's perfectly normal to do once you warm up the car. In fact, RX8 owners have a saying about a redline a day. But this car hadn't even been broken in yet, and if you know where Rohrich is located, you'll know that there isn't really a good test drive location to get it to 80 that's nearby. I was shocked (but didn't mind) that a salesperson would be so gung-ho to overdrive a brand new vehicle on a test drive. This was another reason I wouldn't recommend a car from here.
For example, you can't take a Subaru WRX Sti or a Mitsubishi Lancer Evo out on a test drive because the dealer knows that it will get joyridden. Rohrich seemed to have no problem letting their 8's get joyridden.
End my rant about their dealership.
Enter the service department. I got a timing belt replaced at 60,000 miles. They quoted a price almost twice as high as it actually cost me to get done elsewhere. That's why I'd never take it in for service there. Sadly, you're limited when you have a rare engine style, so I might have to go there at some point, but I hope it isn't soon.
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