I have to admit every time I go I must get lucky! I always have fresh chow mein or Kung Pao Chicken. Every time I step in they're either making a new batch or it was just prepared. Also, please keep in mind Panda hires young workers too, and sometimes they get overwhelmed with the long line. Which is understandable. Just because we are "hangry" doesn't mean we need to be rude customers either. One time I saw a lady order 5 plates, 2 bowls and some sides. I guess the cashier was taking too long, and the customer wanted her money back. Like of course, you're gonna hold up the line, so don't get mad at the cashier
Anyway, great job! Keep up the great work! I would just suggest to have more staff during peak times. Monitor those times so you'll be well-prepared for any rush.