Had very low expectations after reading the reviews, but I've noticed that there was no car wash place within my 10mi radius that really had a decent score anyway. I don't mind giving this place 5 stars since the VIP groupon deal made it quite reasonable.
Update: Had a slightly more interesting second visit last May 13, 208, Sunday, Mothers' Day, around 1pm. Place wasn't busy at all, but I ended up waiting for just as long as I waited on my first visit (about 40-45 mins) on a very busy late morning Saturday. Made me think they either rushed my VIP carwash the first time or it was a terrible slack on the second time. I also had to point out that my center console obviously wasn't cleaned, wasn't even vacuumed. I pointed it out and the guys quickly corrected the issue. "New car" scent lasted 5 minutes unlike "black ice" that I got the first time which was about 12hrs. Obviously less impressed so I'm taking out one star. Still a decent experience.