I was a bit nervous given the mixed reviews, especially on customer service with the owner who has treated others terrible. I went into the showroom with my wife and kids. The salesman was already busy with another couple, which was fine because we weren't sure what we wanted exactly and needed to look around. After we had looked around and had questions on several types of porcelain wood tile, the salesman Greg came over and gave us prices and answered our questions. He provided a printed quote for materials and install. They sent Pablo out to my house to measure and look at the rooms they were going to install. He was very polite and professional. He measured the floor and also answered several questions I had and made recommendations as to how it might best look installed as far as the pattern goes.
I ended up finding a cheaper price (only by .10/ft) on the materials so I had ordered it from another supplier. I called a few weeks later ready to install and they were happy to still assist me and didn't' treat me any different given that I didn't buy the product from them. They arrived on time and removed my carpet and began installing my floor. It took a total of 2 1/2 days for install, but the installers were courteous and did a great job. I'm happy to recommend based on our experience and the results speak for themselves.