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| - Ok, after four or five visits, I can officially say that Burgatory is my number two favorite place in da burgh for excellent quality hamburgers!
My reason for going to any burger joint, or any other kind of eatery, is not for the atmosphere, my goal is to put quality food in my mouth. Burgatory certainly puts an excellent piece of meat in my mouth!
I've gone with a group of friends, and several times with single friends, and in the food I have never been disappointed. From appetizers to burgers, everything has been plentiful, made exactly the way I liked it, made my tongue very happy, filled me up adequately, and didn't completely break the bank.
I generally opt to build-my-own burger, with the brioche bun, and whatever toppings I happen to be in the mood for. They don't skimp on the toppings, and they're fresh and yummy. When building your own, you have a checklist, with several columns, from choices of meat, bread, rubs, cheeses, sauces, veggies, and a few more, most of which are pick one free, then add for additionals. The three levels of cooking are 'red, pink, brown', and they indeed arrive how you choose it. The burgers come automatically with fresh home made potato chips, but you can upcharge for some pretty spectacular fries, and they actually come in a big enough order to satisfy, not 'tease' like at BRGR.
I've not had a shake, but I have tasted my friend's and yup...they're pretty yummy too, but I'm not much into spending money on uber-marked up booze anywhere.
The chicken wings are pretty darned tasty and plump, and the other appetizer I had at my recent visit were the Bangkok Steak Fries. Basically three HUGE portobella mushrooms cut in half, fried in a tempura batter, and served with a peanut dipping sauce. These were absolutely incredible and so huge I though about taking part home, but ended up just stuffing myself before the burger came.
They are on Facebook, and you can see their daily specials posted if you 'like' them, and quite often I wish I was free on the days that some of those specials come through. They truly look exotic and amazing.
I've had mixed experiences wit the service, from one gal who was about as apathetic as could possibly be - kind of a 20 year old Fox Chapel Barbie wannabee on Valium - to one boy who was determined to flirt his way into a bigger tip - but for the most part, including the most recent visit, the staff has been very professional and helpful, and efficient.
The only complaints I have are that the space can be cramped. Booths are great, and the hightop tables are fine, but sometimes sitting at a small two-top in the main dining area is a little too invasive with the folks right at the next table. Second can be the wait period. They are BUSY during the usual main dining hours, and your wait can be two hours. Fortunately, you ARE at a mall, so if you've got some shopping to do, they will either text you or page you when your table is ready. I suggest planning your visit for an off-time so that you can get in and get seated in a decent amount of time.
And final complaint, just from a personal place, ENOUGH with the ad-nauseum sports TV coverage. You've got 275 TVs lining the bars and the walls...can ONE of them have something other than mindless sports channels showing?
But generally speaking, Burgatory beats the pants off of BRGR, Tessaros, Round Robin, Five Guys, and any other place I've been in da burgh that lays claim to great burgers...except one. Winghart's in Market Square still hits my tongue as the 'best'.
But Burgatory, keep doing what you're doing. I'll be back.
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