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| - If I could give Richmond zero stars I would. We purchased a multi-million home from them after considering many other builders in the area (Orange County, California) based on their promise to meet construction timelines and their claim that they provide unparalleled customer service compared to "lower end" builders like KB Homes. HUGE MISTAKE.
First of all, when we signed our contract in March 2017, we were told the house would be built in about 8 months. If there were delays, we were told, the house would be ready by December 2017. It is now one day away from JUNE 2018 -- OVER A YEAR LATER -- AND STILL NO HOUSE. Yup. First we were told there was a delay because Richmond needed to build a community asset before they could proceed with the houses. Then it was "there's not enough workers" -- and yet, I continued to get phone calls and emails from other developers in the area who were building similar sized and grade homes without any apparent labor shortage issues. In fact, I was about to buy from one of the other developers but didn't do it because construction wouldn't start until September 2017 and I thought the homes would not be built in time.
So we were told the delays were because of labor shortages (because they won't match or beat the rates paid by other developers, likely). But worse still, we were told that there were delays because the construction team didn't adequately time different scopes of work. We were given every last excuse in the book.
Meanwhile, we sold our house prematurely thinking we would already be in our new house which, in our prior housing market (high demand area of Los Angeles), translates to multiple thousands of dollars being left on the table, i.e., at least $50-100k. On top of that, we anticipated having to rent an apartment for only 4-6 months. It's now been a year. We've had to extend our lease. And the last extension we did was for another 15 days only to find out we won't be in the house in time even with the last extension we requested. So now we're being forced to pay a per diem rent.
We are also out several thousands of dollars for storage pods not to mention thousands more to lock in our mortgage rate because of rising interest rates. RICHMOND HOMES WILL LIE TO YOU TO GET YOU TO SIGN A CONTRACT! Would never EVER recommend them.
The kicker? When we picked our options, I requested the same configuration as the model house which featured a 6-burner Wolf stovetop with a single griddle. The design center entered the wrong information and ordered us a 4 burner with double griddle. As soon as I saw the appliance go in, I requested a swap out. I was told that, no, I had picked the 4 burners. The picture on my design sheet shows 6 burners but I'm being told that because the contract which refers to the serial number (like a SKU number) I can't get this switched out even though I'm offering to pay for the price difference. So basically I am being forced to pay for Richmond's many, many, many mistakes. STAY AWAY! There are so many other good, trustworthy builders out there -- at least compared to Richmond.
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