I like all the employees that work here. What I don't like is the fact that when you set an online appointment and check in online...not once have I actually been seen on that time. I ALWAYS have a wait. Today is a perfect example. 3:40 check in. Now after 4pm still waiting. I have better things to do with my time then wait, which is the whole reason I check in so I can keep my appointment at the time I set it. I want to come when my time says get seen and get my haircut and be done with it. I like the concept of this place, but due to the fact that I recently moved I am not driving 20 minutes to have to come here and wait another 20 minutes. I'll be canceling my membership today. This was the last straw.