Today; 7 November 2015 at around 1255 I had a the worst experience I've had at a car wash and with a car wash owner. I've used the automatic car wash at this location at least 4 times in the past and enjoy how clean it got my truck. Well, today the car wash's wand decided to bump into the rear quarter panel of my truck; TWICE! I could do nothing but sit and watched as it bumped against my truck. I let the wash go through its cycle and when I exited the car wash I pulled to the side to see what the wand hand done and oh it did something... It scratched my bed liner that hangs over the bed and it scratched my paint. I went inside to see who I needed to speak to about the issue. The attendant called a worker to look at my truck and a lady (wife of the manager) came out and stated that didn't happen here. The went inside to look at the video and came out saying that it didn't happen here. I refused to accept that and she said I can wait for her husband to show up, not even 30 seconds later her husband (the manager) walks out, rubs his thumb on the scratches and states I don't even think this happened here. The color of the wand was even on the paint! He would not try anything today and refused to see if the scratches had dug deep enough. He told me to come back another day because he was too busy to try and buff the scratches today... I explained how I live in centennial hills and a journey down here wasn't convenient for me. My inconvenience was not if his concern.... Once this issue gets settled; I sadly won't be coming back to this car wash; due to the risk of the wand and working with the owner...