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  • I went to New Horizons for my initial confirmation of pregnancy appointment and it was terrible! I would definitely recommend that no one go there! First I get there and I had been holding my pee cause I thought o would have to leave a sample. Well the nurse at the desk said I wouldn't so I could pee ahead of time. Well I wait to be called and as soon as I do they say we need to go do a urine sample to do a pregnancy test. So I explained what I was told and the nurse seemed frustrated and said she would get me some water so I could fill my bladder. Okay that's part 1 Part 2: she asks a few basic questions and then tells me to undress for my pap and put on the gowns yada yada yada. She steps out and I strip. Then the door just opens which freaks me out cause I'm naked and then she sticks her arm in with the cup of water. Obviously that couldn't wait the 2 minutes for me to get undressed and then covered. Part 3: the NP comes in and is confused as to why I'm in a gown. She says I don't even need the pap because It's still very early. In fact she didn't seem to understand why I was there at all. She apologized for the nurse who had me undress. She said she was new. So then I felt like I was told I needed this appointment by the front desk when I really didn't. So the doctor says we will at least to the urine test. She has me get dressed and on my way out she has me go in the bathroom to pee in the cup and leave it there. I was supposed to get a call with the results. This leads to part 4. Part 4: I realize I didn't get a callow the the results the next day but it was too late and they were closed. So Friday afternoon while I'm on my lunch I call them to get the results and get this....they didn't have them! The nurse I talked to looked at my chart and said there was nothing there about my urine test. She put me in hold to see what happened and then when she picked up she apologized and said they must not have gotten the memo that I needed the way done and they threw out my pee. At this point I was on fire. I let her know that I am not one who complains and I rarely yell, but they had told my I needed this appointment ( even though it was too early) fully screwed up every step of the way, and were AT LEAST supposed to do the urine test which apparently never happened and they just threw out the sample cause "no one realized" They then expected me to come in this coming Monday to do another urine sample. At first I said yes but within a half an hour of getting off the phone I was fuming still and decided to cancel all future appointments with them and find someone who is more competent and treats expecting mothers in a way that keeps them as relaxed and happy as possible. Please ladies don't go to New Horizons
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