rev:text
| - I have always been happy with the food at the Pour house, however, lately i noticed the service going down hill, just a little bit slow to say the least. My most recent visit really left a bitter taste in my mouth.
I went for Brunch and ordered the Irish Fry as i always do for brunch when i visit, and as always i ask to substitute the eggs for bacon as i do not eat eggs. The waitress said no problem. When my food came i noticed there were no home fries, i told the waitress and she brought them out immediately. No major deal, i just enjoyed my meal.
When my bill came i noticed an extra $3 charge for a side of peameal bacon. I never asked for additional bacon just a substitute as i have done in the past without a problem. I was never informed by the waitress that there would be an extra charge either. I told the waitress about it and she said they cant do substitutions, she brought her manager over to me who was pretty rude and gave me a lecture about that they dont substitute, bacon costs more than eggs etc...i told him i have done this many times in the past without issue, he was very hesitant to believe me.,,also i told him i wasnt informed about it when i ordered..he said he would change it this once, he did so hesitantly. Its been a long time since i received attitude and rudeness in any type of restaurant or bar. Common sense would tell you to treat your regular customers nicely but my last visit i felt very belittled and my business unappreciated.
Therefore i will not set foot inside the pour house again nor would i recommend it to anyone. i'll take my business somewhere else.
|