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  • Baseline was referred to us a couple years ago by our reno contractor. They did extensive air handler and duct routing work, physically removing all the parts and re-installing them to spec and required location. At the time all the pieces looked like a mountain of a mess, but they put Humpty-Dumpty back together like new. That unit has been humming along ever since. It wasn't until the 2nd pump stopped cooling that we realized Baseline worked directly with homeowners too. The run cap blew up in the middle of last summer and they sent a tech right away the next morning and we had cold air a couple hours later. This summer we changed all 3 caps on the original pump and switched to Nest thermostats - they supplied, installed and hooked everything up. Our latest A/C adventure finally reminded me to write a highly appreciative review for all that Baseline does for their customers. Pump 2 stopped working a couple days ago...it became obvious when we heard it thumping, popping, and then going dead. Baseline sent Jay the next afternoon...a couple hours into diagnosing the problem (and at 112F outside), he and his colleague had to climb into the attic (!) to trace down a loose wire in that air handler. Seems like hazard pay is in order here :] Jay and colleague drove off into the sunset as we enjoyed cold air coming out the ducts again. We are Baseline lifers!
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