I did my order online and when I got there to pick up my drink the inside was closed. I called them to see if there was another way to get my drink other than waiting in their horrendously long drive thru line and they said no, but they would not add the ice to my drink until I got to the window... so I waited and waited finally got to the window and they tried to give me someone else's drink. Then they asked me what I got and I told them but apparently they didn't have my order because I had to show them my order from my phone so they could remake it. It was still not made correctly. Also I am playing their online game and was not given credit for this order (or the last one). All around bad experience.