Great experience. Set up an appointment for an evaluation and first time service on a Tuesday afternoon and was given a one-hour appointment window on Thursday morning. The owner/vendor, Rick, called when he was on his way and arrived on time. He walked the house inside and out, asked a few questions, made recommendations, and got the service done quickly. He also came up with a brilliant idea for ridding myself of a rat that has been nesting above my bathroom vent for the past few summers (and that no other pest control company has/had suggested); he will be back soon to take care of it. Enjoyed the pleasant conversation and great customer service. Rates are reasonable.