I went there first time as a walk in. My son is 14 months old and is very fussy about haircut. He doesn't let anyone even brush his hair let alone cut it. Our hair stylist was amazingly patient. And the lady at the reception (sorry I was too nervous to get their names) blew bubbles to keep my son entertained. He did cry a bit but not as bad as I thought. After I couldn't handle his crying, I asked the stylist if she could stop. She did and the lady at the front said if I changed my mind and wanted to perfect the cut I could come within the next two days and get it done for free. They both were so calm, patient and now my son looks so handsome with his haircut! I will go there again.