***EDITED REVIEW***
My initial experience with SafePro Auto Glass was awesome. Their pricing was lower than their competitors; I called over ten different shops. The reps on the phone were courteous and friendly. They managed to squeeze me into a last minute appointment when they didn't have one available. And their windshield installers were super nice and prompt - huge win!
I experienced some issues with a third party vendor calling me after my service. As soon as I voiced my displeasure, Rex the owner, made it a point to reach out to me via email and phone: he didn't stop until we spoke. I've never seen this level of commitment in resolving issues and guaranteeing customer satisfaction. I found it interesting that Rex responds to every review here on Yelp, even though he runs a fairly large company. Rex is on a mission to make sure that his business maintains the flawless reputation that it has.
Rex and I spoke for a length of time. During this conversation, I learned a lot about how to treat customers (and I'm in sales and marketing). After the hiccup that took place and the phone call that followed, I would recommend SafePro Auto Glass even more based on their sheer tenacity: to communicate effectively, to solicit feedback, to address issues, and to make your experience a positive one or transform it if it isn't.
Thank you, SafePro Auto Glass!