This is a beautiful place to stay. As I checked in they upgraded my room at no cost and comped my parking. The staff is very friendly and helpful as well. If you stay on the top three floors you get access to the Governor's lounge which serves free desserts at night and has a decent continental breakfast in the morning. The only issue I had was the day after check out when I received a call from the hotel that the alarm clock was missing from my room. I was angry at first and it could've ruined the whole experience for me but they have a level headed management staff. I sent them a video of the room when I walked in and it did indeed have a clock in it. Although I may never find out what actually happened, they refunded my deposit and I will give this place another try on my next Madison visit. Being viewed negatively like that did bother me quit a bit but I feel like they did a great job rectifying the situation.