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  • Don't guaranteed a SET delivery date time (window) of 1-3pm. Then to just be told at 4pm (items still not here) when you call into CSR that the time frame given is an estimated time. Just say all day! Vacation day lost, a work day income, OUT THE DOOR. Figure it out VCF. You're running a monkey business over there. I only gave 2 stars because I like the furniture piece I got, for the value, and need in our temporary condo! Customer service is just as golden as the product you sell, if not MORE. It's now 6pm and it's still not here. We attempted to call our location and could not get through to any of the three phone options. When it seemed like someone did pick up, they hung up and disconnected the call. We should not get charged for this delivery. I will update this review with the end result. Here's the END review: VCF is the worst! Not only did the tracking indicate it was on its way, and when we refreshed the tracking to verify the time.. it bumps the delivery window out again another few minutes! I FINALLY got through to the option 2: delivery info line, to be put on hold, then told We are sorry.. there was "A GLITCH" and it appears that your inventory was not loaded on the truck!@&$!?!$&&! HAD THE ENTIRE order REFUNDED ... we will take our hard earned money somewhere else!!! And pay more!!! Okay... THE FINAL, FINALE! Went to the location still annoyed.. thanks to the fiancé insisting to go there .. and our wonderful (professional) sales associate, ROBERT GONZALEZ was most helpful. He was very polite/Empathetic/understanding.. and took the reigns again, delivery will be GUARANTEED BEFORE NOON tomorrow, and they are knocking off the delivery charge. Thank you, Señor Gonzalez! One star bumped back to two!
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