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http://www.openvoc.eu/poi#funnyReviews
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  • Came in today with my mom to grab breakfast and coffee. I ordered an iced coconut mocha and the breakfast sandwich when I ordered the woman taking my order asked me if I was ok with bacon I told her yes she took my moms order which was a parfait and a honey latte my mom asked if she could have it in a medium cup the woman told us they have only two sizes of coffee cups both glass mugs and if she wanted a medium cup it would be in a medium Togo coffee cup not in a class cup and then asked if we wanted her parfait Togo as well. We told her no . We sat down a red headed waitress came and brought my moms parfait and my coffee I tried my coffee and it didn't have any coconut flavoring I went to the register and asked what was In the coffee she told me chocolate and coconut milk I asked to make it sweeter the woman recommended vanilla flavoring I tried it it still wasn't sweet enough so I asked for more sweetener i took it back to my seat waited another 10 minutes and I noticed that a group of people who came in after us already had their food I stopped the red headed waitress and asked about my breakfast sandwich she said she'd check. A guy waiter came up to us to take our table number away we explained I was waiting on a breakfast sandwich. The red headed waitress came back and explained to us that the woman who took our order said we never ordered a sandwich. I told them to cancel it at this point I was frustrated and since my drink still wasn't right I asked for a refund. The red headed waitress was super rude and wanted an explanation as to why. I told her and gave her my card she walked away and then came back explaining that she didn't need my card to do a refund. The manager brought back my receipt with the refund. We left. rather then being heard or accommodated they were rude and because of that I'll never go back. I work in customer service for a large corporation and this is a prime example of how NOT to handle an employee mistake. I get it shit happens but if the employees wanted to make it right they could've rather then blaming me and telling me I didn't order something. Bye Felicia!
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