We stayed here during our trip to Cleveland Clinic. It's a brand new hotel (opened mousers day) so everything is nice, fresh & clean. The front desk employees Brandon & Chyna were absolutely amazing. They were professional and very whelp full with our stay. The supervisors Shelly and Vanessa were also amazing. For being a brand new hotel with most of the staff not coming from an IHG property, they handled everything great! This is one of the nicer holiday inn properties that I've stayed at. The Valet (which is owned separately from Holiday Inn) definitely needs worked on because it is a hot mess!
If you're going to eat at the restaurant and want served then make sure you go to the bar area. Otherwise you will have to stand in line & pay to place your order....like a fast food restaurant. They will bring it it to your table but everything else is self serve. The food is typical hotel food which is to be expected.
Housekeeping needs improvement. It was after 3 PM and our room still wasn't refreshed. I had to request the service. I realize the staff is new and it takes time to get acclimated to a new place. However, it would have been nice if they could have put the towels in the bathroom and only given us what would fit (see picture). The generosity is thoughtful but not practical since 1/2 of them wound up on the bathroom floor due to the fact there was no where to put them in the bathroom. I would definitely stay here again! The supervisors (Shelly & Vanessa) and front desk staff (Brandon & Chyna) are great and make it worth the stay!
When you stay here, make sure to ask for them and they will take great care of you!