Rude office manager Kim, also known as Kimberley M. She is very degrading, acts like she's the "last coca cola in the desert" overall not a kind human at all. She has a bit of a staring problem. Just knowing she is the office manager makes the place unprofessional and uncomfortable. The rest of the staff is slow and incompetent. They have a high turn over rate. I think it has a lot to do with "management" No office etiquette whatsoever. Be prepared to wait a minimum of 2 hours for a SCHEDULED appointment. Just google the clinics name or Dr Basu and you will find numerous complaints. She even has the audacity to charge patients for being late to an appointment. I will never go to this clinic again. I recommend to stay away, there are much more qualified and professional pain management doctors in the Las Vegas area.