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  • First of all, I did not end up purchasing a vehicle. I am giving 5 stars however, because I really appreciated the way my experience went. I needed a vehicle immediately because the one I was driving was done for. I worked with Lora, who listened to what I wanted/needed in a vehicle and worked to find options that met my specifications. My credit is not great and I have had horrendous experiences with other dealers due to this and being a female who doesn't know a lot about cars. They always feel they can really put the pressure on and can be extremely condescending. As it turned out, the down payment for the vehicle I really wanted was more than I could afford. She did look for another, less expensive, slightly older vehicle that I may be able to put less down on, but ultimately I decided to go another route for the time being. I know I will be needing another vehicle in the near future, so I will be going back to Carmax after spending some time trying to improve my credit and saving more for a down payment so I can get the vehicle I am really happy with. While some people like haggling with car dealerships, I personally hate it and dread it, so I appreciated the straightforward approach Carmax takes. I never felt talked down to and I also appreciated that.
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