My ac broke down and they fixed it so it worked for 3 days. They came back out to repair it and now the tech told me there was a crack in a part so he needed to take it to the shop to see if they can read the model number due to the sun fading it. Still have my part of my ac unit. My air conditioner is a older one and I am going through my home warranty company so now we wait and wait not sure if 2 days or more can make you read the model number better. You are a ac company and should be able to figure this out. It is hot in Las Vegas and I have my elderly mom living here and pets we are all hot. Last time i needed a part i waited a month and a half for my oven. I will not do this again! Your company needed to respond to the home warranty fix this and be done. When I call they give me different stories.