Let me start off by saying the whole renting portion of the experience with this company was great. We picked up and dropped off the car with no problems, the customer service IN PERSON was great. I would've definitely given 4-4.5 stars if not for issues we had after dropping the car off. We realized we had left a very expensive pair of glasses In the car door after about 20 mins. Unfortunately we were already through security but we left a message on the listed number and figured by the time we landed in California we would have an answer. We soon found out trying to get a hold of anyone there was literally impossible. We called multiple times for a month and left messages with no responses. Almost 2 months later we received a call back and surprise! They glasses weren't found in the lost & found. Like I said the rest of our experience was great the ending just left a bitter taste in my mouth. I will consider using them again but I will make darn sure I go through the car top to bottom!