the manager (female) at this location who works on a Friday is very rude. Don't let her bully you to not allow you to change your mind on your order. Also, as a VIP Gold card member, I wanted to purchase 2 items separately using my Gold card so I could be creditted 2 Stars for that visit. She tried to get into a war of words with me and staunchly insisted that I absolutely could NOT do that. It was considered FRAUD! ... Are you kidding me? Since when is calling a customer a someone trying to commit FRAUD?!!! She's clearly not well. When I called Starbucks CS, they assured me that I was correct, NOT HER! Message to that employee: give your "Manager" name tag to the employee on your team that DOES know the Card policies, as they sure knew enough that day to unhesitatingly agree with me. Unlike you who made a scene of yourself as I was right, you were wrong.