The person at the front desk was very busy and it seemed could use a little more training. I handed her my insurance card and she asked if it was mine or my dad's. I happen to be 32 years old. The correct way to ask that question is," who is the insurance holder?" I had a long wait to be seen, but this really isn't a problem. The office is very clean and nice and the nursing staff are very knowledgeable and friendly. They took very good care of me. I will use them again in the future.