My family and I normally LOVE V's, but we had the worst experience with a hostess tonight! We were hungry for an early dinner so we thought we'd order pick up. After calling twice with NO ANSWER, we thought it must be busy so we decided to make the short drive down there and place our order in person. However, when we got there it was very quiet. We walked in and waited for about 5 minutes before taking a seat on the inside benches because we hadn't been helped. After another 5 minutes went by so I had to get up and ask a bartender for the hostess so we could place a to-go order. The bartender looked confused and said she would go get her. Finally, the bartender brought a hostess named Valerie up to the front. We realized then that our phone calls hadn't been answered because Valerie wasn't at the host stand to answer the phone. Valerie seemed really out of it and took our order with a big frown on her face :( So we placed our order, but our food took quite a while to come out considering it was very quiet and we only ordered two things. Valerie checked her cell phone multiple times while we were waiting. Food was great as usual, though. Overall it took close to two hours from the time we made the first phone call to the time we were handed our food. Very disappointed in the service this afternoon since we love this restaurant so much!! :(