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| - TOXIC STINK. We bought a mattress a year ago for $400 bucks and thought, how great! I thought it was the most comfortable mattress I ever slept on. We bought many mattresses from R&S and never had a problem. Well, as the year went on, this bed started breaking down. When one of us moved, the other one could feel it enough to wake us up. I was going to the chiropractor a lot, but didn't realize it was the mattress until way later! Finally, we called R & S and they did claim the mattress was defective and let us pick another one. We went with a pocketed coil one, very comfortable and little motion transfer. After the guys dropped it off, I immediately noticed a smell - a bad smell! Long story short, the smell never lessened. We rubbed baking soda in it, vacuumed it, ran a fan on it 24/7, ran a air purifier, brought it outside in the sun and fresh air for an entire day, kept the window open, nothing! So after 6 weeks of this, we went back into R & S and told them all of this and they agreed to exchange it. We tried every bed in the place and they all stunk. So we began our long conversation about how we went to other mattress stores and learned a lot about some companies using sub stand foams and materials that come out of, you guessed it, China! R&S brags they make their mattresses locally, but know that it's not necessarily a good thing. They are using sub standard, old materials that are toxic. How do we know they are toxic? Put your nose in it and smell it. Be ready to gag or puke though. The people there are very nice. No problems at all with that. It's not their fault how the company makes their mattresses. We were at a brick wall and asked for our money back so we could shop for another mattress that didn't stink elsewhere. Special note, "bad odor" is not in the warranty of their mattresses. They don't consider that a "defect." Because we were open from the gitgo about my allergies and sensitivities and the fact that the manager admitted the mattresses smelled, we got 80% of our money back. We were upset for the loss we had to suffer with this company, but decided to move on. My warning to everyone- do your research, ask a lot of questions and smell the mattress before you buy it. There is some great info online talking about VOCs in mattresses. Please educate yourselves and protect your families. These mattresses cause illness, including cancer.
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