First of all, I am a loyal Avis customer. I come to Cleveland every year to see my mother. Every year I rent from Avis at CLE and every year, they find some way to make it less than good. The Cleveland rental car center is already a challenge- probably the worst in the US (I fly a lot), but Avis always finds ways to annoy. Counter people sent me to my preferred space to find a car that had no keys and was locked. Went back to counter and had to wait for them to get another car for me. The whole point of preferred is that I don't have to go to any counters.. On return, it was pouring rain. 5:30am. Sign pointed me to an area I hope was the return. No attendant, no covered area remaining. Got soaked, had to walk to counter to get a receipt.. And this is just like other times- same problem. No outside attendant. No direction given.. All on me to figure it out and walk around when all I want to do is get to the plane and go to sleep. Next time, I'm going Hertz or National in Cleveland.