We went into this Rogers and Hollands to get my ring cleaned and the manager Larry inspected my ring and told me I had a loose diamond which I have gotten my ring cleaned several times at different stores and no one told me! Larry the manager was very helpful as to where I could send ring to get it fixed. He gave us a great deal on a wedding band for my ring and even threw in a pearl bracelet for me:) I mean what girl doesn't love pearls and diamonds! If you are looking for a engagement ring or thinking about getting another band Id recommend talking with Larry he was very helpful and I would definitely take my ring to him if Im ever in town again. The ring and bracelet were a lovely three year anniversary present :)!