| rev:text
| - Stayed her during winter, booked for 5 days. The design of the hotel looks really nice and clean compared to other hotels. The lobby was nicely designed, the hall ways were clean, the bed was comfy. But the hotel is poorly managed and is not as clean as you think.
First day of our stay. The room temperature started at 26. Reasonable for winter time. But it didn't seem as warm as it said it was. We turned up the heat to max heat which was 32 degrees. We left the for dinner and came back. The room was still cold. Nothing warmer than before. We left it as is (32 degrees). Second day it was still freezing. The room was extremely cold. We informed the hotel about the problem. They did not offer us a new room. All they did was give us a heater and told us that the hotel regulates the heat at specific temperature even if you try to change it. It doesn't work.
The water in the sink and shower is extremely hot. Its steaming even if it's on the coldest side. You would have to leave the water running for 10-15mins before it gets cooler. Called front desk and told them.They will make note of the problem and send someone up the next morning. No one came. We dealt with it because the water still worked but it took a really long time to cool. But this is extremely dangerous if you have small children. They are at risk of getting burnt by the sinks and showers. It burnt my hand let alone children.
Not only that but there was also bugs. A bug fell on me. My boyfriend then caught it with a glass cup and paper. We called front desk and told them about the bug. They said they would send someone up to check on us. After half an hour, no one came. NO ONE! If it was something more serious, someone would've died and they wouldn't even know it.
We decided fuck this. We packed out bags and went downstairs. Housekeeping said that it was an American cockroach. We have not been the US recently. We asked to talk to the manager but he was no longer there. All he can do is offer us a new room or we can check out. We decided to check out as there is too many problems. There was no paper work given but we were informed that the manger will contact us tomorrow. No one contacted us. We thought they just forgot, waited a couple more days, still nothing. We finally decided to file a complaint because we were charged for the three nights. We just feel like it's not fair as it a the hotels cleanliness problem and they still charged us for the 3rd night even though we left early. We weren't informed that if we leave they will charge us for three days. Obviously, if that's the case we would opt for room change. We wouldn't have had to pay for the hotel fees twice, COURTYARD and HYATT for the same day.
We filed a complaint to Courtyard Marriott Montreal but had trouble reaching them. When the manager Alex finally responded. His response was completely insincere. He just creates his own story and doesn't even know the proper facts and tries to deflect blame, alter facts and responsibilities. He pretty much said that he's not going to do anything about it and there is nothing wrong with the hotel. He also stated that he was doing a favour by not charging us for remain days booked.
Overall, there is everything wrong with this hotel. I'm just surprised about how a hotel by Marriott treats their customer. I always thought that hotels care about their hospitality but clearly this one does not. Avoid this hotel as much as possible. If you ever encounter a problem they don't care. I agree the hotel looks nice but there's many problems that exist within it. Save yourself some time and money ! They clearly don't care about the customers well being.
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