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  • Called and made a reservation on a Thursday as this was where a friend wanted to go for his birthday. The day of the reservation (the next day), I get a call at 5 pm (reservation was for 9:15) and the woman said: "I'm sorry, but we're trying to close at 8:30 tonight, and the person who took your reservation didn't know that. We can give you the same time at Meat and Potatoes, if you like." This tells me: a) You don't run the front of your house well. b) "Trying to close at 8:30?" WTF? c) You should have offered me some compensation, because by 5 pm on a Friday, I can't get a reservation anywhere until Tuesday. d) Offering me "Meat and Potatoes" instead? If I wanted to go there, I would have made a reservation there in the first place. Amateurs. If this is how you handle your customers, I'd be very scared of how you cook.
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