Called and made a reservation on a Thursday as this was where a friend wanted to go for his birthday. The day of the reservation (the next day), I get a call at 5 pm (reservation was for 9:15) and the woman said: "I'm sorry, but we're trying to close at 8:30 tonight, and the person who took your reservation didn't know that. We can give you the same time at Meat and Potatoes, if you like."
This tells me:
a) You don't run the front of your house well.
b) "Trying to close at 8:30?" WTF?
c) You should have offered me some compensation, because by 5 pm on a Friday, I can't get a reservation anywhere until Tuesday.
d) Offering me "Meat and Potatoes" instead? If I wanted to go there, I would have made a reservation there in the first place.
Amateurs. If this is how you handle your customers, I'd be very scared of how you cook.