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  • The employees are rude and incompetent. Told them I've never been there and didn't know what to do or where to go and EmmaLee, the RUDEST (probably 16) person I've ever dealt with looks at me with a confused look and says, 'What' like she had no idea what I was talking about. ALL I SAID WAS I'D NEVER BEEN THERE. So I ask for peperonchini on my sub when I finally did get answers, they say they don't have any but have a hot peppers mix instead, I said, verbatim, 'Does it have jalepanos? If it does, I don't want it, if it does not, I want the peppers.' She proceeds to look at the other employees, not knowing what's in the hot pepper mix and gets confirmation that there are NOT jalepanos. I add peppers, pay, leave. Get back to work to eat my sandwich, take a huge bite...TO FIND JALEPANOS IN MY MOUTH. I couldn't even eat my sandwich and ended up throwing away about $7 PURELY because of the STUPID, under trained staff members who's parents CLEARLY made them get a job when they didn't want to! Have some freaking pride in your work, kids. I'd give NEGATIVE stars if I could. Never going here again and definitely telling everyone I know about my LOVELY experience with EmmaLee and Jimmy John's on Bell Rd in Surprise.
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