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| - I found this in my network when my new insurance kicked in. Lesson learned, keep to your local, professional, caring optometrist and eyewear provider. The staff is fine (a few inappropriate conversations between them, but courteous and professional to the customers) , the place is clean, and the wait is acceptable. This is all great, on the surface.
After my appointment, I got sent to a girl who was to consult me on getting new glasses. She pushed really hard for these particular kind. We tested a few and she kept going back to the same glasses. She measured and said they would be fine even though they felt very snug. She assured me this could be fixed in the final fitting.
I purchased my glasses which sent me back over $300.00 and went on my merry way. I came back about a week later to pick them up. They fitted them and they were still tight. We plied and plied until they were snug, but not alarmingly tight. The girl, which was not the same who consulted me on the glasses (actually, I've never seen her since) told me it was natural and they would relax and expand with normal wear.
I came back two days later due to serious pain on my temples and headaches. The gentleman plied them some more. They felt snug, but better. I told him they still felt tight and, again, I was assured they would expand with time.
I came back a third time because they still caused pretty serious pain. I had to go home once because the pain was so bad. I took them off in front of my daughter and she was alarmed at how deep and pronounced the grove from the glasses was on my temples. I returned to get them fixed again, the girl, who even claimed to remember me from coming back, plied them again. Again, I told her, these feel tight. She pretty much told me they were too small for my and that she hoped it worked out for me this time and gave me this "sorry buddy, but you're SOL". In essence, she diplomatically told me that is as far as they could go and that I just wasted $300.00 on something I can't use without causing severe pain and probably damage.
I resorted to wearing my old glasses or a week, no pain, no tension, no headache.
I started wearing my glasses again about three or four days ago. After two days, the pain was so severe and the pressure to my head was so intense, my vision became blurred and again, I had to go home and take some serious pain meds. During my third visit, I witnessed another customer who had also been consulted into getting contacts that were not right for him. The lady who was helping him, albeit very politely, told him he pretty much was also shit outta luck.
This company takes no responsibility for how neglectful, irresponsible and inexperienced their staff is. Now, I am stuck with very expensive glasses that I can't wear and they made no attempt to try to do anything about it.
I will never go back and they will never see me say anything good about my experience here.
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