I don't know what happened but after they relocated to this new location everything has gone downhill. All the previous employees at their old location are now replaced by new ones. So during my most recent visit everyone was literally walking around clueless and handing out orders to the wrong table.
My family and I always expect delicious pho from Golden Turtle but were very disappointed. It took about 20 minutes for our pho orders to come out. When it eventually came to our table all of the noodles were broken. My dad waved over an employee and all he did was awkwardly say that the kitchen staff are new. My dad replied back that this restaurant has been opened for 20+ years so this is not what returning customers expect. The owner then told her employees to send back all of our orders and make new ones. After another 5-10 minute wait we finally had the Golden Turtle pho we were expecting. We were highly unimpressed and definitely will not be visiting anytime soon.
I hope Golden Turtle steps up their game and clean their new location up because it's quite dirty. The windows and floors are not clean. It's as if they ran their old location into the ground before switching to a newer location. Additionally, I really dislike how they have so much MSG in their broths. You'll get really thirsty after eating there.