I was recommended by a coworker to get my haircut here. My hair was a little bit past my collarbone. I asked for about an inch off with no crazy layers and it HAD to look good straightened. My hair was curled when I left so I thought it looked find. When I went to straighten my hair for the first time this morning I was absolutely horrified by the choppy layers in the back of my head. It looks like I have just 3 blunt layers in a random patch on the back of my head. I have never had a bad haircut before and now I understand why people say it is so traumatizing. Also, the shampooing experience at the salon was sub-par. There was no massaging or head rubbing involved and it was very quick.