I have been going to otf since jan 2013. I loved it initially. The trainers, equipment , energy and staff were motivating. Starting this summer chronic problems began. Treadmills breaking and not getting fitted. Rowing machines broken. Sound system and instructor mics breaking. Dirty mirrors and dusty walls. The heart monitors or missing and broken. The old staff would notice in session when your monitor did work and they would switch it for u. not happening anymore. The worst was the mass exit of trainers and their replacements are not the same level or personality.
The front desk new hires are not in shape and management appears unshowered. So unprofessional.
I finally decided to cancel after disappointment . I liked the otf of the past. I gave this location 3 months to correct these problems, but alas getting worse. When I decided to cancel the front desk is not friendly. If the front desk spent more time on improving otf v. Being on their iPhones and Facebook that would help.
Lastly , tonite otf is finally having the stereo fixed next week but canceling classes. Really??! What type of management cancels classes. There plenty of time to fix on weekends and after the 7 pm class. Poorly run. Not cheap!!! Run run to another gym.