So the food is pretty good. Good enough that I've dealt with their b.s. about making me wait for 20-30 minutes every time I make an online order for takeout. Their system asks for a pickup time and I usually come 10 minutes AFTER that pickup time. Then I still am forced to wait another 20-30 minutes for them to get the order out. I ordered soup, quite possibly the easiest thing for you to get out the door and you still can't manage to get it together. What if I had ordered some "super complicated" like a stirfry? Would I have had to wait three hours for that?
Today was the last straw, I made the order 90 minutes ahead of time. Came to pick it up a little bit after the time stated and still sat there for 20 minutes. I only have a 30 minute lunch, it takes a few minutes to walk to the restaurant and a few back so their continued "just a few more minutes" meant that I was looking at coming back to the office without even two minutes to eat my lunch. So I just left. I am DONE with this place.
Be honest that you cannot get orders out on time. All I ordered was soup, something you have already made. ALso, there was only ONE table in the restaurant with customers. Just one 4-top. You cannot tell me that you were slammed, or had other issues.
Now I find myself at work without lunch and no time to get any food until about 5 pm when I can leave and go home. Next time I want take-out I'll go someplace with a bit of respect for their customers.