If I could give them zero stars, I would. I rented a truck for our business because we are participating in the EDC festival this weekend. Nothing but problems since I first made the reservation. Nobody knows what they're doing and they literally transferred me 7 times just regarding additional liability per festival requirements. Ultimately, nobody was able to help until we picked up the truck. Then, to modify the reservation, if you've already picked up your truck, you have to call the 800 number. And here we go again with the transfers. So I called the store. The phone rang for 6 minutes straight without any answer or voicemail. So I called the 800 number again. I was transferred 4 times and finally told to call the store. Called the store and was told I have to call the 800 number to modify a business rental. FML. THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED!!! If Uhaul had trucks with lift gates, we'd never use this place again.